Delivery Policy

Delivery Policy

Effective Date: 18-07-2025

At Mrguidee, we aim to deliver your order as quickly and efficiently as possible. This Delivery Policy outlines important information regarding our shipping process, estimated delivery times, and related terms.

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1. Shipping Locations

We currently deliver to most countries worldwide. If your country is not available at checkout, please contact us at info@mrguidee.com for assistance.

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2. Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• You will receive a confirmation email with tracking details once your order has been dispatched.

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3. Shipping Methods & Estimated Delivery Times

We offer standard and tracked shipping services. Estimated delivery times are as follows:

Note: Delivery times may vary due to customs clearance, local delays, or courier disruptions.

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4. Shipping Fees

Shipping costs are calculated at checkout based on the delivery location and package weight. From time to time, we may offer free shipping promotions.

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5. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. You can use this to monitor the delivery progress of your package.

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6. Customs, Duties, and Taxes

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer.

Mrguidee is not responsible for delays caused by customs procedures.

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7. Delivery Issues

If your order:

• Has not arrived within the estimated delivery window

• Arrived damaged

• Was marked as delivered but not received

Please contact us within 7 days at info@mrguidee.com with your order number and details. We will work to resolve the issue promptly.