When you login to your My Account page you can choose the edit address option on the left menu. Here you will see the Billing and shipping address registerd to your account.

Press the edit icon to the right of the address you want to change.

This will open a form where you can edit and change the address details.

All your orders can be viewed in your My Account page. Click of the user profile icon  top right of the site.

You can contact us using the enquiry form here. We will review your comments and reply to you within 24 hours.

If you’ve forgotten your password, it’s really simple to get back into your account.

  1. Head over to the ‘My Account‘ page.
  2. Click the ‘Forgot password?’ link and enter your email address.
  3. We’ll then email you a link directly to your registered email address to reset your password.

Having trouble finding the email? We recommend checking your spam or junk folder if you can’t find the email.

In the checkout process you have the option of various payment methods to pay for your Order.

If you have an ApplePay account then you can pay on the product page or at the checkout using your ApplePay account on your device (if on a desktop then you will need to use Safari browser).

Google payments can be made logging into your Google Pay account and selecting the Google Pay option.

We offer PayPal checkout options using your registered PayPal account.

Credit Card and Debit Card payments can be made using the secure payment page. We do not store any of your Credit Card details and they will only be used once to make a purchase.

The time at which you’ll be charged for your order will depend on the payment method you selected at checkout. If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we’ll email to let you know your bank or card issuer wouldn’t authorise the payment.

As soon as you discover that you’ve received an incorrectitem, please contact our Customer Service Team with the following information:

  • The order number.  can be found in your order email.
  • A description of the item you’ve received
  • A description of the item that you‘re missing.

We will aim to resolve your issue as quickly as possible.

As soon as you discover that you’re missing an item from your order, please contact our Customer Service Team with the following information:

  • The order number – on your order email.
  • A description of the item that you‘re missing.

We will aim to resolve your issue as quickly as possible.

As soon as you discover a fault, please contact our Customer Service Team with the following information:

  • The order number –  in your order email.
  • The faulty item’s name and number. Find this after the product title (#xxxx) in your order email.
  • A description of the fault.

We will aim to resolve your issue as quickly as possible.

All returns to domain are processed online through the ‘My Account’ page. You have 30 days from the item being delivered to return it for a refund. It can take up to 7 working days for your order to reach the warehouse and be processed. Please note, refunds can take up to 10 working days to show on your account.

We do not offer product exchanges. If your item is faulty, you will have the option for a replacement if it is in warranty. If you wish to exchange your order for a different product, you will have to request a refund first.

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